John Burke speaks to Oisin O’Connell from the Competition and Consumer Protection Commission (CCPC) on how to combat the rise in ‘phishing’ scams contacting people and asking for card and bank details over the phone. O’Connell offers up his best advice for dealing with a these scam callers and what he feels are the best ways to identify if the scammer calling you is using a fake identity or from the trusted institutions they say they are from?